RETURN & REFUND

1. Order Cancellation Policy

• Pre-Dispatch Cancellation: Changed your mind? No worries at all! You are completely free to cancel your order anytime before it leaves our warehouse. Just drop us a quick email or give us a call, and we will happily assist you.
• Post-Dispatch Cancellation: Once your order is lovingly packed and handed over to our delivery partners, we unfortunately cannot cancel it anymore. But you can always reach out to us if you need any guidance upon delivery!
• Cancellation by PHENTUS: Very rarely, due to unforeseen circumstances like stock unavailability or payment issues, we might need to cancel an order. If this ever happens, we will notify you warmly and process your 100% refund immediately.

2. Return & Refund Policy (For Damaged Items Only)

Because perfumes belong to personal care and hygiene categories, we kindly request your understanding that we cannot accept returns or exchanges simply if a fragrance is not to your personal liking.

• Applicability: However, if misfortune strikes and you receive a damaged, broken, or leaking bottle, please don't worry—we are here to make it right for you with a prompt refund or exchange.
• Mandatory Proof & Timeline: If anything doesn't look right, please gently notify our support team within 24 to 48 hours of receiving your package.
• Required Evidence: To help us resolve this swiftly with our delivery partners, we request you to kindly share a cute unboxing video (showing the sealed package from all sides before opening) along with clear photos of the damage and outer box.
• Inspection & Return Pickup:਼ Once our team verifies your request with a smile, we will happily arrange a hassle-free doorstep pickup for the damaged item.
• Refund Timeline: As soon as the item reaches back safely and passes our quick check, your full refund will be lovingly processed back to your original payment method within 5 to 7 business days.

3. Non-Returnable / Non-Refundable Situations

To maintain the highest standards of safety and hygiene for all our fragrance lovers, we humbly cannot accept returns or issue refunds in the following rare cases:

• Products that have already been opened, unsealed, used, or sprayed.
• Products sent back without their original lovely packaging, labels, or box.
• Minor wear and tear on the outer carton that keeps your precious bottle safe inside.
• Requests raised after 48 hours of delivery.